A procedure used to review job methods and uncover hazards that may have been overlooked is _____.

a. Job Safety Analysis (JSA)
b. Critical Incident Analysis (CIA)
c. Site Environment Analysis (SEA)
d. Task and Job Analysis (TJA)


a. Job Safety Analysis (JSA)

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Drive axle shafts are also called ________.

A) Driveshafts B) Propeller shafts C) Half shafts D) Double -Cardan shafts

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Answer the following statements true (T) or false (F)

1. CSI surveying is for the large dealerships and not the small service repair shops. 2. Great advertising is likely a way to pry away a competitor's satisfied customers. 3. When it comes to Customer Satisfaction you do not need to be concerned with the mildly dissatisfied just the satisfied and the upset customer. 4. The 11/4 rule is: A dissatisfied customer will tell 11 others about their bad experience, while a satisfied customer will tell 4 others about their good experience.

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The voltmeter scale has 100 divisions. The scale can be read to 1/5 of a division. Calculate the resolution of the instrument (each division represents a mm).

What will be an ideal response?

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Which metric unit of measure is used for volume measurement?

A) Meter B) Centimeter C) cc D) Millimeter

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