Hospital X is concerned about the low customer satisfaction ratings and poor evaluation on quality indicators

Question

The nurse managers are asked to implement a nursing delivery system that is cost effective and improves both customer satisfaction and quality of care. Which nursing delivery system should the managers implement? 1. Functional nursing
2. Total patient care
3. Patient-centered nursing
4. Team nursing

Answer 1

3
Explanation: 1. The focus of patient-centered nursing is the promotion of efficiency, quality, and cost control.
Functional nursing is cost effective but lacks continuity of care. Total patient care is costly and
less efficient for nursing staff. Team nursing is cost efficient but may lack continuity of care,
which can cause client dissatisfaction.