Occupational Safety and Health Administration (OSHA) violations are categorized into three types: willful, intentional, and non-intentional.
Answer the following statement true (T) or false (F)
False
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Since salespeople help their prospects make the choice to buy or not buy a product, it is important for salespeople to understand:
A. all that is involved in the psychological processes a buyer goes through in making a purchase decision. B. how to encourage customers to experience purchase dissonance. C. the various factors that can influence a buyer's decision. D. the buyer's general buying needs. E. the material taught in advanced psychology classes.
A technique that provides a dynamic view of a process using computers, multiple inputs, work centers, and processing techniques to help an operations manager look at the variability of a process under different conditions is known as a(n) ______.
A. value stream map B. process simulation C. Pareto mapping D. assembly chart
Getting a commitment from the customer to purchase your product is also known as
A. wrapping it up. B. preparing for follow-up. C. closing the sale. D. asking for the bacon. E. handling reservations.
Amy received a phone call last night during supper. The caller wanted her to attend a meeting to learn about timeshares. Since Amy had never thought of purchasing this type of product before she received the call, this is obviously an example of _____ telemarketing.
A. outbound B. lead generation C. customer service D. inbound E. relationship