In an argumentative exchange that Ella thought was getting too heated, Ella wanted to deescalate the situation and demonstrate that her arguments were clearly more reasonable than her opponent’s. In this situation, we might recommend that Ella ______.
a. match the tone of her opponent
b. use a similar language style to her opponent’s
c. end the discussion
d. invoke an even more calm and measured demeanor than she had been using
d. invoke an even more calm and measured demeanor than she had been using
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Which factors determine the role of public relations in an organization that helps maintain a cordial relationship?
a) Type of organization, the perceptions of top management, and the capabilities of the public relations executive b) The perceptions of top management, contact with traditional media, and the capabilities of the workforce c) The capabilities of the workforce, the perceptions of top management, and contact with traditional media d) Type of organization, the perceptions of top management, and the capabilities of the workforce
Which of the following is a characteristic of a primary group?
A) It exists to fulfill an agenda or goal. B) Members have specifically assigned duties. C) It is designed to solve a clearly defined problem. D) It meets the need of associating with others.
Sam possesses a "wait and see" attitude; he does not eagerly accept or reject everything that is
presented to him—rather, he allows himself to question ideas before acting on them. Which of the following class goals is Sam's strength? A. Becoming a better critical thinker B. Becoming a more ethical communicator C. Becoming a more confident communicator D. Becoming a more informed citizen in a democracy
The formality of the occasion will influence how the speaker will use physical space
Indicate whether the statement is true or false