In which of the following situations will compatibility management be of little or no importance?
A. Customers engage in numerous and varied activities
B. Customers must wait for the service
C. Customers are in close proximity to each other
D. The service environment attracts a homogeneous customer mix
E. The core service is compatibility
Answer: D
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Which of the following statements is true about negotiations?
A. Negotiations are also known as sales presentations. B. Negotiating is not an expensive endeavor as it hardly requires people to spend time. C. If a customer is large or important enough, almost anything can be negotiated. D. Negotiations exclude people who are not part of a selling firm's sales department. E. Formal negotiations can take place with anyone who is classified as a buyer or user.
Collectivism values include
A. warm personal relationships. B. assertiveness. C. a high regard for self-expression. D. subordination of the individual to the goals of the group. E. persistence in achieving goals.
Indicate the group of words or sentence with correct capitalization. Which is correct?
A) a lake in Northern Minnesota B) a lake in northern Minnesota
____ is the aspect of a verb that shows whether the subject of the sentence acts or is acted upon
A) Emphasis B) Voice C) Tense D) Participle E) Parallelism