The nurse introduces herself and shakes the patient's hand, then sits so that eye contact can be maintained during the health interview. The nurse's actions demonstration which of the following?
1. Positive nonverbal messages
2. Negative nonverbal messages
3. Empathy
4. Facilitation
Positive nonverbal messages
Rationale: Positive nonverbal messages enhance the relationship with the patient and include eye contact and equal-status seating. Negative nonverbal messages include tense posture, yawning, and avoiding eye contact. Empathy is acknowledging a patient's feelings with a statement of understanding. Facilitation would be if the nurse would nod the head in effort to encourage the patient to continue talking.
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Considering sideroblastic anemia, what would be the expected effect on the plasma iron levels?
a. Plasma iron levels would be high. b. Levels would be low. c. Levels would be normal. d. Levels would be only minimally affected.