______ is a management science technique that uses a variety of statistical tests based on probability to improve the quality of decision making.
a. Quality assurance
b. Statistical quality control
c. Quality control
d. Total quality management
b. Statistical quality control
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The General Manager (Scenario)Michael is the manager of a production facility. On a routine day, Michael meets with the employees who produce the organization's product. At another time, Michael meets with the production manager, Betty, and the human resource manager, Joyce, to discuss complaints filed by one of the employees in the production department. Michael also spends time on the Internet looking for new technologies that can be used in the production processes of his plant.Michael's search for new technologies that can be used in the production processes of his plant is an example of which type of management skill?
A. conceptual B. communication C. effectiveness D. interpersonal
After Adam has made his sales presentation and answered the prospect's objections, he says, "When would you like to take delivery of the copier?" This is called a _____.
A. trial closing B. follow-up C. slick seller D. clincher E. negotiation for delivery terms
Which activity is performed during the implementation phase?
A. Build a help desk. B. Perform system maintenance. C. Build the database and programs. D. None of the above.
Jamie is building a house on her lot. She invites Earnie of Earnie's Excavation to bid on the excavation job. Earnie observes that the lot next to Jamie's is also under excavation and the soil in that lot is normal and not excessively rocky. Based on the assumption that the soil in Jamie's lot will be similar, he and Jamie agree that the excavation will cost $3,000. When Earnie starts digging, he learns there is solid rock under Jamie's lot. Earnie says it will cost an extra $2,500 for the excavation work. Jamie agrees just to get the job done but later refuses to pay a dime more than $3,000. If Earnie sues, the most likely result would be
A. Jamie wins, as Earnie was under a preexisting duty to dig the basement. B. Earnie wins, as this modification is governed by the UCC and consideration is not required to enforce a modification of the agreement. C. Jamie wins, as Earnie was not acting in good faith and just wanted to put Jamie in a situation where she didn't have a choice but to agree to more money. D. Earnie wins, as the modification was due to unforeseen difficulties.