How can a buffer be used to soften the impact of bad news?

A) The buffer can be used to specifically state the bad news
B) The buffer can offer alternatives to the bad news
C) The buffer can act as a courteous close
D) The buffer can provide context for the message
E) The buffer can indicate the severity of the problem


Answer: D
Explanation: D) Buffers may provide a context for the message or provide positive information that builds goodwill. They can also "hook" the audience and get them interested in your message.

Business

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