Which of the following unions is most accurately described as a revolutionary union?
A. The American Federation of Labor.
B. The United Auto Workers.
C. The Industrial Workers of the World.
D. The Knights of Labor.
C. The Industrial Workers of the World.
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Apart from retaining good customers, most marketers want to constantly increase their "share of customer." What does this mean in marketing terms?
A) Marketers want to increase their market share. B) Marketers want to increase the share they get of the customer's purchasing in their product categories. C) Marketers want to diversify their operations and customize their products to cater to the entire market. D) Marketers want to continuously increase their customers' levels of satisfaction. E) Marketers want to turn satisfied customers into delighted customers.
What should manager-employee discussions have in common when either an employee reports misconduct by another or admits to misconduct themselves?
a. a quick referral to human resources b. condemnation of the behavior c. praise for the reporting employee d. a quick report up the chain to the manager’s supervisor
Chronological résumés list work experience in chronological order, with the most recent experience listed last
Indicate whether the statement is true or false
Which job security agreement, prohibited by Taft-Hartley, required that new employees be union members prior to employment?
a. the union shop b. the maintenance of membership agreement c. the closed shop d. the open shop e. the agency shop