The Hilton Hawaiian Village offers its guests mattresses that adjust to body contours and weight. The bed designed with air baffles and wooden slats is good for people with bad backs and those with varicose veins. These mattresses use ________ to create positive responses to the hotel's servicescape.
A. Physiological tooling
B. Physical factors design
C. Holistic design
D. Bioengineering
E. Ergonomics
Answer: E
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