Which of the following statements is consistent with the ideas that W. Edwards Deming promoted regarding quality management?
a. Understanding variation is essential to improving quality.
b. Statistical concepts rather than behavioral considerations should govern quality improvement efforts.
c. A key to quality improvement is to ensure that each part of the system functions effectively, independent from the others.
d. The burden of quality falls on those that do the work
A
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A) Ranking B) Measurement C) Scaling D) Rating
Which of the following statements best describes marketing public relations?
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A) ?Forming B) ?Norming C) ?Storming D) ?Performing