Components of CRM include all of the following, except:
A. Sales and service
B. Interaction with customers through various media
C. Avoidance of getting to know customers and private needs
D. Involving, analyzing customer data for various efforts
Answer: C. Avoidance of getting to know customers and private needs
You might also like to view...
The objective of forecasting is to develop
a. stand-alone financial statements for future analysis. b. a set of realistic expectations for future value-relevant payoffs. c. a balance sheet and income statement that articulate. d. financial statements for comparison to industry averages.
Shaun is a student who has received an academic scholarship to State University. The scholarship paid $14,000 for tuition, $2,500 for fees, and $1,000 for books. In addition, Shaun's dormitory fees of $8,500 were paid by the university when he agreed to counsel freshman on campus living. What amount must Shaun include in his gross income?
A. $9,500 B. $2,500 C. $11,000 D. $8,500 E. $0-none of these benefits are included in gross income.
Joe is reviewing secondary data his company collected about seasonal variations in consumer spending because he is thinking about developing a new product line. The advantages of using these data include
A. they can be quickly accessed at a relatively low cost. B. they are new and can be used to project overall demand. C. they are historical data that can be used to accurately predict future trends. D. they have been collected specifically for the purpose Joe is using it for. E. their high cost can be justified by the results.
Jia Hua Enterprises wants to issue sixty 20-year, $1,000 par value, zero-coupon bonds. If each bond is priced to yield 7 percent, how much will Jia Hua receive (ignoring issuance costs) when the bonds are first sold?
A) $11,212 B) $12,393 C) $15,505 D) $18,880