The Uniform Commercial Code governs contracts for

a. services.
b. bicycles.
c. real estate.
d. employment.


b

Business

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Retailers can minimize the time taken to get a problem resolved and increase customer satisfaction by

A. empowering the first contact employee to act quickly to solve the problem. B. assuming what the customer is complaining about or what solution the customer is seeking. C. directing customers to leave feedback on the store's website. D. minimizing the personal attention given to the customer and resolving the problem abruptly. E. referring the customer to several different employees to get the problem resolved.

Business

Organizations that operate under both nonprofit and for-profit legal forms are referred to as ______ organizations.

A. hybrid B. social sector C. civil service D. voluntary sector

Business

When Home Depot stores entered the Canadian market, there were already stores providing similar services and products

To get people to try the Home Depot stores, the chain deliberately sold merchandise below the price that the Canadians were used to. What type of pricing objective did Home Depot use? A) market share B) profit C) competitive effect D) customer satisfaction E) image enhancement

Business

Which marketing management philosophy focuses on the question, "What do customers want and need?"

A. sales B. production C. product D. market E. internal

Business