An emergency department nurse realizes that the spouse of a patient is becoming increasingly irritable while waiting. Which intervention should the nurse use to prevent further escalation of the spouse's anger?
a. Offer the waiting spouse a cup of coffee.
b. Explain that the patient's condition is not life threatening.
c. Periodically provide an update and progress report on the patient.
d. Suggest that the spouse return home until the patient's treatment is complete.
ANS: C
Periodic updates reduce anxiety and defuse anger. This strategy acknowledges the spouse's presence and concern. A cup of coffee is a nice gesture, but it does not address the spouse's feelings. The other incorrect options would be likely to increase anger because they imply that the anxiety is inappropriate.
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