The first step in constructing a personal code or mission for a firm is to:
A. identify clear steps as to how the cultural shift will occur.
B. articulate a clear vision regarding the firm's direction.
C. believe that the culture is actually possible and achievable.
D. ask oneself what one stands for or what the firm stands for.
Answer: D
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Considering various factors within the system as well as outside the system that may influence the process and outcomes is a description of a characteristic of ______ approaches.
Fill in the blank(s) with the appropriate word(s).
What are key components of the marketing strategy
What will be an ideal response?
Which of the following is true concerning WellPoint's methods of building a service culture?
a. Offering their website in other languages promotes communication with diverse audiences. b. Associates are encouraged to focus on their own individual work rather than the overall goals of the company. c. Focusing on internal services rather than community volunteering improves overall customer satisfaction. d. The company focuses its resources on the insured rather than wasting them on the uninsured.
Landmark buys $300,000 of Schroeter Company's 8%, 5-year bonds payable at par value on September 1. Interest payments are made semiannually on March 1 and September 1. The journal entry Landmark should record to accrue interest earned at year-end December 31 is:
A. Debit Interest Receivable $8,000, credit Interest Revenue $8,000. B. Debit Cash $8,000, credit Interest Revenue $8,000. C. Debit Interest Receivable $12,000, credit Interest Revenue $12,000. D. Debit Cash $12,000, credit Interest Revenue $12,000. E. Debit Interest Revenue $8,000, credit Interest Receivable $8,000.