Answer the following statement(s) true (T) or false (F)

1. The agenda phase is the shortest in duration.
2. The mediator labels the issues to be negotiated in the agenda step.
3. The mediator builds the agenda from memory of the issues raised during storytelling.
4. In the balanced mediation model, a commonality step is an optional part of the agenda-setting phase.
5. To save time, the mediator phrases the agenda in ways that suggest the best solution.


1. TRUE
2. TRUE
3. FALSE
4. FALSE
5. FALSE

Communication & Mass Media

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