Which statement about a retailing effectiveness checklist is not correct?
a. The retailing effectiveness checklist enables the retailer to compute a total score based on summing individual scores for each category.
b. The retailing effectiveness checklist is a type of retail audit.
c. The retailing effectiveness checklist enables retailers to rate performance in each area.
d. The retailing effectiveness checklist is equally suited for small and large retailers.
a
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While working with a customer at your weekend job in a furniture store, you notice the customer is closely examining a set of patio furniture. From your study of professional selling, you know that the customer is:
A. prospecting. B. attempting to make a trial close. C. sending a buying signal. D. showing objections to the product. E. trying to be left alone.
The second level of the inclusive workplace, inclusion and corporate community collaborations, relates to:
a. The values that drive organizational policies with regard to disadvantaged populations such as welfare recipients, domestic violence victims, and youth in distress. b. The organization’s internal relations with its own employees. c. Organization’s sense of being a part of its surrounding community and the reciprocity embedded in that relationship. d. The organization’s positions and practices related to the fair exchange of economic goods and services and the respectful cultural relationship with individuals, groups, and organizations in other countries.
If a qualified black person applied for a particular job and was rejected for that job just because
he was black, and the employer kept the position open and hired an equally qualified white person, it would be a case of which of the following types of discrimination? A) Sex discrimination B) Pattern of practice of discrimination C) Disparate impact discrimination from a facially neutral rule D) It would not be illegal discrimination E) Disparate treatment discrimination
An income statement shows whether the difference between revenues (sales) and expenses (costs) is a profit or a ________.
A. loss B. net profit C. breakeven D. semi-loss