Which of the following is NOT part of the three-step process to determine an appropriate order for a business document?
a. Identify the central idea of the message.
b. Determine the likely receiver reaction to the message.
c. Decide if the central idea should be listed first or near the end.
d. Start with the most difficult points first.
D
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Which of the following is one of the reasons that control is needed in an organization?
A. to adapt to change and uncertainty B. to detect opportunities C. to eliminate the need for teamwork D. to provide performance feedback E. to decentralize decision making
In customer service, pet peeves or hot buttons are behaviors such as ________.
A. demonstrating knowledge or authority B. exhibiting a professional appearance C. putting someone's call on hold without permission D. answering the telephone promptly
A graphic that will not fit on the page where it is introduced should be placed in an appendix
Indicate whether the statement is true or false
Only a customer or a person authorized to draw on an account can order a bank not to pay a check when it is presented for payment.
Answer the following statement true (T) or false (F)