Capacity management primarily deals with the intangibility characteristic of services.
Answer the following statement true (T) or false (F)
False
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Which of the following is NOT a basic rule for questionnaire coding?
A) Every closed-ended question should have a code number associated with every possible response. B) Use single-digit code numbers, beginning with "1," incrementing them by one and using the logical direction of the response scale. C) Use the same coding system for questions with identical response options regardless of where these questions are positioned in the questionnaire. D) Remember that a "check all that apply" question is simply a special case of a "yes" or "no" question, so use a "1" (="yes") and "0" (="no") coding system. You will want to consider each concept being tested as a separate question. E) When possible, set up the coding system as soon as possible after the questionnaire is finalized.
Which of the following is one of the tools used for analyzing and designing processes?
a. breakeven analysis b. cost analysis c. volume analysis d. assembly drawing
Which of the following does not constitute an express warranty?
A) "This car will give you a great deal of satisfaction." B) "This car is equipped with Michelin radial tires." C) "This car goes from 0 to 60 mph in 10 seconds." D) All of the above are express warranties.
A tax bill introduced in the House of Representatives is then
A) referred to the House Ways and Means Committee for hearings and approval. B) referred to the full House for hearings. C) forwarded to the Senate Finance Committee for consideration. D) voted upon by the full House.