A person who finds abandoned property becomes its owner by possessing it
Indicate whether the statement is true or false
TRUE
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Punishment is a form of ______ power.
a. reward b. anti-reward c. soft d. coercive
Which of the following is NOT one of the elements of effective service recovery?
a. Do the job right the first time b. Seek alternative recompense strategies c. Identify service complaints d. Resolve complaints effectively e. Learn from the recovery experience
Which of the following is least important when designing your Web site?
A) Grammar. B) Accuracy. C) Readability. D) A and B. E) A, B, and C.
Which sales role generally requires higher levels of education and prior sales experience in order to establish and maintain partnership relationships with a small number of accounts?
A. order-taker salespeople B. delivery sales representatives C. missionary salespeople D. order-getter salespeople E. key-account sellers