Which strategy is most important when mediating between two or more people?
1. Address the conflict in the superior?s office.
2. Make a timely decision regarding if and when to intervene.
3. Accept full responsibility for developing a solution.
4. Redirect expressions of disagreement between the participants.
2
Explanation: 1. Conflict management begins with a decision regarding if and when to intervene. Failure to
intervene can allow the conflict to escalate; whereas premature intervention can cause
individuals to lose self-confidence and avoid risk taking. Addressing the conflict is incorrect
because routine disagreements can be dealt with in a superior?s office, but serious
confrontations should be addressed in a neutral setting. Accepting full responsibility is
incorrect because the responsibility for developing a solution to the problem falls on each of
the participants, not the mediator. Redirecting expressions of disagreement is incorrect because
full expression of positive and negative feelings is conducive to conflict resolution.
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