Destiny and Chausheng have had a dispute at work. Using the stages of alternative dispute resolution, describe how you will work with them to come to a resolution.
What will be an ideal response?
Answers will vary, but should include all the steps.
1. Open-door policy: The two people in conflict attempt to arrive at a settlement together.
2. Peer review: A panel composed of representatives from the organization that are at the same level as those people in the dispute hears the case and attempts to help the parties arrive at a settlement.
3. Mediation: A neutral third party from outside the organization hears the case and, via a nonbinding process, tries to help the disputants arrive at a settlement.
4. Arbitration: A professional arbitrator from outside the organization hears the case and resolves it unilaterally by rendering a specific decision or award.
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