Which of the following is not an interacting factor that affects the level of resistance to change?
A. Longevity of the change agent.
B. Employee perceptions of change.
C. Individual differences of the change agent.
D. Change agent-employee relationship.
E. Change agent actions and inactions.
A. Longevity of the change agent.
Resistance can be considered to be the interaction of three causes: (1) employee characteristics, (2) change agent characteristics, and (3) the change agent-employee relationship (see Figure 10.2). The characteristics of the employees and change agent consist of their individual differences, actions and inactions, and perceptions of change.
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