When managers and executives describe the strategic value of skills and knowledge of employees, they use the term

A) social capital.
B) emotional intelligence.
C) working capital.
D) human capital.
E) multiple intelligence.


D) human capital.
Explanation: Increasingly, organizations are recognizing that their success depends on what people know, that is, their knowledge and skills. The term human capital (or more broadly, intellectual capital) often is used today to describe the strategic value of employee knowledge and abilities.

Business

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Which is a technique that service desks can use to ensure that e-mail communications are handled efficiently and effectively?

A. Provide analysts with e-mail etiquette training and guidance. B. Ensure that all customers are using the same e-mail package. C. Integrate e-mail packages and telephone systems. D. Use e-mail routing systems.

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What will be an ideal response?

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Successful corporations have found that the values, beliefs, and behaviors of the parent corporation

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Business