When managers and executives describe the strategic value of skills and knowledge of employees, they use the term
A) social capital.
B) emotional intelligence.
C) working capital.
D) human capital.
E) multiple intelligence.
D) human capital.
Explanation: Increasingly, organizations are recognizing that their success depends on what people know, that is, their knowledge and skills. The term human capital (or more broadly, intellectual capital) often is used today to describe the strategic value of employee knowledge and abilities.
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Commonly used probes include all of the following questions EXCEPT:
A) "Any others?" B) "Which of the following best describes your total annual household income?" C) "Anything else?" D) "Could you tell me more about your thinking on that?" E) B and C
Which is a technique that service desks can use to ensure that e-mail communications are handled efficiently and effectively?
A. Provide analysts with e-mail etiquette training and guidance. B. Ensure that all customers are using the same e-mail package. C. Integrate e-mail packages and telephone systems. D. Use e-mail routing systems.
What two trends have increased individual rights and eroded the at-will doctrine?
What will be an ideal response?
Successful corporations have found that the values, beliefs, and behaviors of the parent corporation
a. do not need to be the beliefs, values, and behaviors of their offices in other cultures. b. should be the beliefs, values, and behaviors of their offices in other cultures. c. are the most important variables for success. d. are unimportant variables for success.