Bad firms
A) do not have an incentive to make themselves look good.
B) will slant the information they are required to transmit to the public.
C) both A and B of the above.
D) neither A nor B of the above.
B
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From the customer's perspective which of the following is the most important aspect of service?
a. Management's responsiveness to occurrences of failure. b. Timely delivery of service. c. Efficient handling of special requests. d. The encounter with service staff. e. A fair price.
Answer the following statement(s) true (T) or false (F)
1. A factory’s capacity is the maximum number of units that it can produce in a set period of time. 2. Significant changes to capacity can be achieved in the short term. 3. Airlines often practice capacity sharing through the use of code-sharing of flights. 4. Increasing facility capacity can drive and improve a company’s economies of scale.
Functional headings, such as Analysis of Findings or Discussion, are useful for sensitive topics that may upset the reader
Indicate whether the statement is true or false