The nurse is caring for a client in the pediatric intensive-care unit (PICU). The parents have expressed anger over the nursing care their child is receiving. Which nursing intervention is most appropriate based on the situation?
1. Ask the physician to talk with the family.
2. Explain to the parents that their anger is affecting their child so they will not be allowed to visit the child until they calm down.
3. Acknowledge the parents' concerns and collaborate with them regarding the care of their child.
4. Call the chaplain to sit with the family.
Correct Answer: 3
Rationale: Hospitalization of the child in a pediatric intensive-care unit is a great stressor for parents. If the parents feel that they are not informed or involved in the care of their child, they may become angry and upset. Calling the physician or chaplain may be appropriate at some point, but the nurse must assume the role of supporter in this situation to promote a sense of trust. Telling the parents that they cannot visit their child will only increase their anger.
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