Daniel is upset with Steve. Though he talks to Steve in a calm, even tone, Daniel keeps his arms crossed and scowls any time Steve speaks. Daniel is a speaker who is encoding with _________

A) words
B) gestures
C) ideas
D) speech


Answer: B

Communication & Mass Media

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Reiteration and rephrasing are techniques that can enhance clarity

Indicate whether the statement is true or false

Communication & Mass Media

Ken Blanchard, an international management consultant says of working in teams,

A) "Individual commitment to a group effort—that's what makes a team work." B) "Teams are vital to the success of today's workplace." C) "None of us is as smart as all of us." D) "You've got to cook an egg before you eat it."

Communication & Mass Media

The manager of Sudden Valley Corp called a problem-solving meeting after noticing a few glitches in the brand-new multiple listing service website

The manager acted as a facilitator in the meeting and asked each agent to come up with as many ideas as possible within a half-hour timeframe. He also dissuaded them for criticizing any other member's ideas. After half an hour, he orally discussed each of the suggestions with the team, and they zeroed in on an appropriate solution. What problem-solving technique did the manager use? a. Brainstorming b. Groupthinking c. Piggybacking d. Sequencing

Communication & Mass Media

Keisha prefers to be busy and likes to work on many projects at the same time. She exhibits a monochronic time perspective.

Answer the following statement true (T) or false (F)

Communication & Mass Media