Tone and ____________ are often confused
a. voice
b. volume
c. rhythm
d. style
d
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________ is the primary means that many customer service professionals use to determine current needs of their customers.
A. Surveying B. Listening C. Statistical analysis D. Hearing
Which of the following companies would be most likely to use the retail method?
A) An auto dealer B) A computer service company C) A clothing store D) A restaurant supply company
The EU's impact on international business is
A. substantial, because the EU is a major exporter into developing nations. B. negligible, given that the EU members tend to trade with each other. C. substantial, since EU standards, especially in the areas of ecology and sustainability, impact any firm that wants to do business in the EU. D. not significant, because the EU members need to trade with other developed economies.
Assume that Michael brought home his new girlfriend, Marsha, and her six -year-old daughter, Fiona, to meet his parents. The relationship between the two continued, and Marsha and Fiona were guests several times in Michael's parent's home. During these visits Michael sexually molested Fiona unbeknownst to Marsha. Michael was a convicted child molester and his parents were aware of his propensity
to molest children. No one including Michael's parents said anything to Marsha to give her any warning of Michael's past. a. Michael's parents have a legal duty, in most states, to tell Marsha about their son's past. b. Michaels's parents do not have a legal duty, in most states, to tell Marsha about their son's past. c. If Marsha were to sue Michael's parents for their failure to disclose, it would be a criminal action. d. Any lawsuit brought by Marsha would most likely be a federal lawsuit.