Andy manages the art department of a small advertising firm with limited resources. Despite these challenges, his creative team has a great reputation and is highly sought-after. As the company grows, they have gotten new client business from large, high-profile companies that demand top-quality artwork. This creates a highly stressful work environment. When he feels his staff is asked to perform a seemingly impossible task, he lacks civility and self-control; thus he has a reputation of being extremely difficult to work with. What anger management tip would you suggest to Andy in his situation?
A. Focus on win-win solutions with the client, such as leveraging any resources they may have in order to lessen the stress on his team.
B. Apply the Adult Learning Cycle to self-control.
C. Develop strategies to calm down, such as taking a deep breath or taking a walk.
D. Clarify and define the problem with the client in order to avoid the stressful situation in the future.
Answer: B
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