The nurse finds that a client does not speak the language. The client is quietly crying in his bed. What should the nurse do first?
A) Find an interpreter
B) Notify his or her supervisor
C) Gently touch his shoulder
D) Ask him why he is crying
Ans: C
Feedback:
Because much of our communication is nonverbal, the nurse can provide reassurance and comfort without speaking. A smile and a gentle touch will go a long way toward comforting those who do not understand the nurse's spoken language. An interpreter may not be necessary and the nurse should not walk away. Asking a question in a language a client does not understand would only be more upsetting.
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