What are two ways in which companies can improve customer perceptions and satisfaction regarding revenue management?
What will be an ideal response?
Design price schedules and fences that are clear, logical, and fair
Use high published prices and frame fences as discounts
Communicate consumer benefits of revenue management
Use bundling to hide discounts
Take care of loyal customers
Use service recovery to compensate for overbooking
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The Finished Goods Inventory and Cost of Goods Sold for a manufacturing company for the year 20xx are as follows: January 1 Finished Goods Inventory, $382,500; December 31 Finished Goods Inventory, $270,000; Cost of Goods Sold for the year, $1,488,000 . The cost of goods manufactured for the year was
a. $1,105,500. b. $610,500. c. $1,150,500. d. $1,375,500.
Because Reliable Tool has only a few customers, the sales force manager wants to make satisfying customers throughout the sales process as important as making large sales
Which of the following is the best strategy for the Reliable Tool sales manager to adopt in order to motivate the sales force to focus on customer satisfaction? A) paying the sales force on a straight commission B) making commissions a large portion of each salesperson's compensation package C) creating a recognition program for salespersons with the highest ratings on customer surveys D) organizing the sales force by product line E) organizing the sales force by industry
The International Labor Organization is based in:
a. China. b. Brazil. c. the United States. d. Geneva.
Which of the following is true of preferred stocks?
A) Preferred stock with a conversion feature allows holders to change each share into a stated number of shares of common stock. B) Like bonds, preferred stocks are due for payment on a fixed maturity date along with interest. C) Restrictive covenants of preferred stocks include provisions about listing of stocks on the securities exchange and determining the price of stock. D) A firm's bond indenture indicates how many authorized preferred shares and bonds it can issue.