Which would an employee who is productive but refuses to help others or the organization be lacking in?
A) Organizational citizenship
B) Workplace aggression
C) Performance behavior
D) Personal productivity
E) Self-esteem
Answer: A
Explanation: A) Good organizational citizenship includes such factors as being willing to work overtime and to help orient new employees.
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Which of the following is true for customer satisfaction?
A) Satisfaction is a deeply held commitment to rebuy or repatronize a preferred product despite situational influences. B) Consumers often form more favorable perceptions of a product with a brand that is new. C) The ultimate goal of a customer-centered firm is to create high customer satisfaction. D) Only increased customer satisfaction can help a company increase its profits. E) Greater customer satisfaction has also been linked to higher returns and lower risk in the stock market.
Cielo Corporation had net income of $740,000 in 20x4 and $830,000 in 20x5. Total stockholders' equity at the end of 20x4 was $1,250,000 and total stockholders' equity at the end of 20x5 was $1,500,000. Cielo's total assets at the end of 20x4 were $2,210,000 and its total assets at the end of 20x5 were $2,860,000. Based on this information, what is Cielo's return on equity for 20x5?
A) 32.74% B) 55.33% C) 57.09% D) 60.36%
When getting bad news from people of other cultures, how can you be sure of the message?
A) Listen carefully to what is said, and what is not said B) Ask them to put the response in writing C) Repeat their responses back to them D) Ask for direct, specific responses E) Assume the news is good unless there is a clear indication otherwise.
What is one consequence of breaches of ethics for firms and media outlets?
A) There are typically no consequences for breaches of ethics. B) The Sarbanes-Oxley Act requires that the CEO resigns. C) Consumers launch massive, punishing boycotts of these organizations. D) All publicity is good publicity: these companies actually gain consumer support. E) The reputation of the organization is negatively affected.