What is "playback listening?"
What will be an ideal response?
Answers will vary.
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Which of the following is true of general vulnerability?
A. It results from manufacturers' inability to satisfy consumer desires. B. It occurs when a person is susceptible to some specific physical, psychological, or financial harm. C. It results from an unsatisfactory market exchange. D. It occurs when a person has an impaired ability to make an informed consent to the market exchange.
Which of the following is/are not one of the conditions of a capital lease?
a. transfer of ownership to the lessor at the end of the lease term b. transfer of ownership to the lessee appears likely because of a "bargain" purchase option c. lease extends for at least 75 percent of the asset's life d. present value of the minimum contractual lease payments equals or exceeds 90 percent of the fair market value of the asset at the time the lessee signs the lease e. all of the above
Jim Burt has decided to cut classes over Easter week and go to Florida. An opportunity cost of that decision was the cost of the airplane ticket
Indicate whether the statement is true or false.
Mara needs to defuse a rather tense situation in which one of her staff members is clearly angry. Which of the following should she avoid when calming the angry employee?
A. Hold all conversations in private. B. Recognize the employee's legitimate concerns or feelings. C. Keep the discussion as subjective as possible. D. Listen to the employee with an open mind and nonjudgmental behavior.