Which of the following “must” criteria are really “operational” in nature?
A) ?The childcare facility selected must be independently owned.
B) ?The childcare facility selected must have five years of experience in corporate daycare.
C) ?The childcare facility selected must employ experienced teachers.
D) ?Selection of the child care facility must be completed in one month.
Ans: D) ?Selection of the child care facility must be completed in one month.
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An example of a company that would use a job order cost system would be a(n)
a. grocery; b. bookstore; c. auto repair shop; d. flour mill; e. public utility company.
Answer the following statements true (T) or false (F)
1. “Walking the front” means the servers watch the guest experience first-hand. 2. Simplicity and low cost are two advantages of the MBWA assessment technique. 3. A large challenge of line employees assessing guest experiences is that all employees must feel safe in reporting the errors they caused. 4. A service guarantee is an internal goal of service set for employees and not communicated to the guest.
Companies with strong brands are typically good at capturing customer ________.
Fill in the blank(s) with the appropriate word(s).
Financial analysis typically involves some form of comparison such as changes in the same item over a number of years.
Answer the following statement true (T) or false (F)