Group _____ are rules or standards of behavior identifying which behaviors are considered appropriate or inappropriate

Which of the following, according to the author, is the best technique for gathering data in any organization?

a. auditing b. interviews and questionnaires c. operational performance data d. trained observation e. none of these

Narratives are important in establishing your identity because they reveal to others ______.

a. how effective a storyteller you are b. how interesting a speaker you are c. how you think about the world d. how others think about the world

Avery recently robbed a bank and is being arrest by the poliece. During the process, the poliece officer holds her hands behind her back, showing which type of touch communication?

A) Caregiving touch B) Power and control touch C) Aggressive touch D) Affectionate touch

Chronic apprehension is helpful; situational apprehension is not

Indicate whether the statement is true or false