Matching
1) opening
A) "Hi." "How are you?" "Hello, this is Maria."
2) feedforward
B) "Haven't we met before?"
3) business
C) Emphasizes that most conversations are directed at achieving
some goal.
4) feedback
D) This is immediately done in face-to-face conversations and in
your response to a previous e-mail.
5) closing
E) It often reveals how satisfied the persons were with the
conversation.
1. A; 2. B; 3. C; 4. D; 5. E
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