As a manager of a queuing system, list five important system details you would like to know about in order to manage the system effectively?
a . Average arrival rate of customers
b. In what order will customers be serviced?
c. Average service rate of service providers/servers
d. How are customer arrivals and service times distributed? System variation?
e. How patient are customers? Will customers leave the line before receiving service? Will customers perceive the service quality is being low due to long waits?
f. How can customers be kept in line even longer without lowering their perceptions of service quality?
g. How will advertising affect arrival rates? Price changes? New locations?
h. How will training affect service rates?
i. Is inefficiency due to process capabilities or server capabilities?
j. Should there be specialty lines? Cash only lines? 15 items or less lines?
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The last step in the accounting cycle is to
a. prepare a post-closing trial balance. b. journalize and post closing entries. c. prepare financial statements. d. journalize and post adjusting entries.
Anna is using the BCG Growth-Share Matrix to perform a portfolio analysis for her company, Craycol Incorporated, which has four divisions: Red, Orange, Yellow, and Green. The Yellow division is new but doing quite well. Although it faces strong competition in a market that is still growing and changing rapidly, it currently has a narrow lead in market share. The Red division has long been the company’s top performer and dominates market share in an industry that has been stable for the past ten years. The Green division has been performing poorly for the past five years, and there doesn’t seem to be much opportunity to gain market share from its competitors, as customer demand has dropped significantly and is not likely to increase. The Orange division is Craycol’s newest division.
The market Orange produces products for is potentially large, but many other companies are pursuing the same customers and it remains to be seen how Orange will perform, as it currently lags behind some of its competitors while outperforming others. According to the BCG Matrix, the ______ division would likely be identified as a Cash Cow. a. Red b. Orange c. Yellow d. Green
Most of what is contained in a sales agreement is the same in the contract for a domestic representative as for an export sale. However, which of the following is among the two areas requiring special attention in an export sales contract?
A. Designation of the country and state or province whose laws will govern any contractual dispute. B. Designation of responsibilities for shipping and insurance of the goods while in transit. C. Designation of the deadline for concluding the agreement and disseminating funds. D. Designation for managing promotion of the product.
Technology both complicates things and creates new opportunities. The challenges come from
A. the limit on new opportunities. B. unchanging technologies. C. inaccurate information. D. the rapid rate at which communication changes. E. the lack of transportation.