Who is usually credited with contemporary stakeholder theory?
a. Frank Pierce
b. Eric Rehnman
c. Ed Freeman
d. Frank Abrams
Ans: C
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Which of the following has responsibilities and expertise to preparing internal reports?
a. the financial reporting officer b. the managerial reporting officer c. the treasurer d. the budgeting department
Face-to-face time correlates with more ______ in teenagers.
Fill in the blank(s) with the appropriate word(s).
Bag Ladies, Inc. manufactures two kinds of bags—totes and satchels. The company allocates manufacturing overhead using a single plantwide rate with direct labor cost as the allocation base. Estimated overhead costs for the year are $24,500. Additional estimated information is given below.
Calculate the amount of overhead to be allocated to Totes. (Round any percentages to two decimal places and your final answer to the nearest dollar.)
A) $462
B) $333
C) $11,299
D) $13,202
In which of the following situations is it easier to restore customer satisfaction through prompt service recovery efforts?
A. with a customer who has a long-term relationship with the organization and has been satisfied with its past performance B. with a customer who is focused more on the transaction and has no prior relationship with the organization C. with a customer who has a long-term relationship with the organization and has not been satisfied with its past performance D. with a customer who is reluctant to trust the organization’s performance