In her work on the implementation of change, Joyce Osland suggests that
A. cultures with low power distance will want top managers to make decisions and issue directives.
B. cultures with low uncertainty avoidance are likely to be more resistant to change.
C. cultures such as the Germans will be tolerant of ambiguity and be more change-friendly.
D. the French will want to have change processes that are very well outlined.
Answer: D
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A) using a direct organizational pattern B) providing clear recommendations C) including ample tables and charts D) grouping similar ideas together
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a. Rational appeals b. Upward appeals c. Exchange d. Ingratiation