A speech tracing the history of pasta is probably a speech using a chronological pattern of organization

to inform about objects.

Indicate whether the statement is true or false


TRUE

Communication & Mass Media

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When communicating with a customer, who is upset, the service provider should not make eye contact or smile because it makes the customer feel intimidated

Indicate whether this statement is true or false.

Communication & Mass Media

It is the speaker and topic, rather than the audience, that determines whether or not

a speech is informative or persuasive. Indicate whether the statement is true or false.

Communication & Mass Media

All of the following behaviors make your speech easy to remember EXCEPT

A) using signposts. B) avoiding internal summary transitions. C) repeating key points. D) patterning your messages.

Communication & Mass Media

From a systems theory perspective, "ambiguous boundaries" refer to which of the following?

A. the "blurred" areas in which a family is unsure of how to divide its subsystems B. a lack of knowledge regarding the homeostasis of the family C. the uncertainty regarding the limitations associated with being a member of a subsystem within the family D. the uncertainty about who is and is not a part of the family system

Communication & Mass Media