The Ethics Resource Center (ERC) released the results of their 2009 National Business Ethics Survey (NBES), which indicated that unethical behavior is ________ in the workplace

A) rare
B) rampant
C) prevalent
D) normal


Answer: C

Communication & Mass Media

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What are the two dimensions on the conflict grid discussed in Chapter 11?

a. concern for task and concern for relationships b. concern for people and concern for production c. concern for others' goals and concern for personal goals d. concern for personal goals and concern for organizational goals

Communication & Mass Media

What are the four components of cultural patterns?

A) peripheral beliefs, central beliefs, norms, and values B) peripheral beliefs, central beliefs, morals, and values C) values, norms, ethics, and social practices D) shared beliefs, values, norms, and social practices

Communication & Mass Media

In The Magic of Dialogue, Daniel Yankelovich defines empathy as ________

A) ?putting aside a know-it-all attitude. B) ?scrutinizing your own assumptions with an open mind. C) ?regarding each other's opinions as important. D) ?understanding other perspectives and identifying emotionally. E) ?avoiding demonizing the other side.

Communication & Mass Media

Speeches of _____ are speeches in which you show how to do something or how something works

A) contention B) description C) definition D) demonstration

Communication & Mass Media