If you are drafting an e-mail message that communicates bad news, you could
A) Discuss the news in one paragraph.
B) State the news in the subject line.
C) Explain the news thoroughly in the introduction.
D) All of the above.
B
You might also like to view...
This month, Alice, the branch manager of Quality Computer Sales, has heard several complaints from customers that Quality employees do not return calls. Today a good customer told Alice that "my phone calls and e-mails are returned after maybe a week or so." Hearing enough, Alice mandated that "all customer phone calls and e-mails must be returned within 24 hours." This new directive by Alice is an example of a(n)
A. office order. B. policy. C. norm. D. value. E. ethic.
A meta-analysis of 183 independent samples found support for the negative relationship of hindrance stress to ______.
A. turnover B. turnover intentions C. job satisfaction D. withdrawal
Which of the following organizations was responsible for putting forth the UN Convention for the International Sale of Goods (CISG) and the Convention on the Recognition and Enforcement of Foreign Arbitral Awards (New York Convention)?
a. the World Bank b. the UN Commission on International Trade Law c. the International Monetary Fund d. the World Intellectual Property Organization
Today, businesses are under intense pressure to ______.
a. meet the goals of sustainability b. employ as many people as possible to be socially responsible c. make sure business is conducted in as many different countries as possible d. ensure only locally available resources are used