Successful reflective responding is a critical part of active listening and can be characterized by
A. suggesting or questioning what the speaker should be thinking or feeling.
B. responding to abstract rather than personal points.
C. a greater emphasis on speaking than listening.
D. following the other rather than leading him or her into areas that the listener thinks should be explored.
Answer: D
You might also like to view...
According to the text, accepting the alternative hypothesis will lead to changes in opinions or actions
Indicate whether the statement is true or false
The United States Bankruptcy Code (Code) is composed of seven chapters
Indicate whether the statement is true or false
A mission statement
A) is a brief statement explaining the purpose of the company and its guiding principles. B) helps the organization reach its goals. C) is very specific. D) none of the above.
Business travelers today are more likely to order room service than ever before. A tired piece of chicken in a congealed sauce kept company by a heap of wilted lettuce will likely cause the customer to think negatively about his or her hotel stay. This is an example of how ________ influences customer satisfaction.
A. A product feature B. Service attribution C. Problems with perceived equity D. Service validity E. The salesperson's emotional state