Who are airline customers most likely to complain about an unsatisfactory meal?
What will be an ideal response?
Flight attendants.
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Which of the following is not true about quality costs?
a. Lost sales resulting from quality problems would be classified as external failure costs. b. If a company is doing a good job in prevention activities, appraisal costs should be minimal. c. It is generally less expensive if a defective good is shipped to a customer than if the defect is detected prior to shipment. d. Generally, if a company devotes resources to prevention, its appraisal, internal failure and external failure costs should decline.
The term law refers exclusively to rules created and enforced by federal, state and local governments
a. True b. False
How do you identify the customer needs your venture should address?
a. By observing and talking to customers b. Asking the competitors c. Looking it up on the Web d. Calling your customers on the phone
Given that a customer purchased the brand Cessy in the present year (year 1), determine the probability that a customer will purchase Fret in year 3
What will be an ideal response?