SCENARIO-BASED QUESTIONS Extension Of Credit To InfoSearch You have received a request for credit from a company called InfoSearch for online databases available from your company. You are a vendor for information databases, and subscribers to your

Question

services may contract for 12-month access to this information. You offer various service packages that provide access to specific databases. InfoSearch wants the Standard Package that allows access to a selection of your company's available databases. The extension of credit will allow InfoSearch to order additional levels of service as needed and pay for them on a monthly basis. Required: Write a letter stating that credit is granted to Andrea Schmidt at InfoSearch.

Answer 1

The body of the message should be written deductively, beginning with the extension of credit and the reason for the credit approval.

Introduce the credit terms for the annual subscription to the Premier Package. Present resale to remind InfoSearch of the wealth of information available through your online databases. Include a positive statement of a new database that will soon be available to subscribers to the Premier Package.

End the letter with a positive, forward-looking idea of an on-going business relationship.

A proposed solution is as follows:

Dear Ms. Schmidt,

We're pleased to welcome you as a new subscriber to our Standard Package, one of the best bargains in functional collections of research databases available today. Our databases offer current information from thousands of quality sources that cover every topic imaginable. In fact, we are ranked among the top database vendors for comprehensive information and quality service.

Your company's subscription to the Standard Package will be effective immediately. Because of the excellent credit rating for InfoSearch, we will start your service today, with monthly billing sent electronically at the start of next month. Simply submit payment within ten days after billing to avoid late fees. You may add additional services as needed. Should you choose to cancel your annual subscription, please notify us within 30 days of the expiration date. We will continue your subscription next year unless notified. It is as simple as that! No hassle with annual renewals. You will get uninterrupted service from an excellent provider.

Next month, we will be adding two new databases to our Standard Package. As a new subscriber, you can automatically take advantage of these. You will always get the best information available because we make it our daily job to stay on top of current electronic sources. You will benefit by this as we regularly add new databases to our Standard Package services.

Our customer service representatives are available 24/7 to answer your questions. After all, providing and accessing information is our number one goal. We are here when customers need us. Enjoy your new subscription today, and call if you need us.

Sincerely,