A service is any intangible offering that involves a deed, performance, or effort that
A. is supported solely through advertising.
B. is high-priced.
C. cannot be physically possessed.
D. offers benefits but not costs.
E. can be transformed into a physical product.
Answer: C
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Which is true about the career paths available to service desk analysts?
A. The typical path is for service desk analysts to move into management after three to five years or after really strong employee reviews. B. Moving from an analyst position to one of management is difficult, as one has to maintain technical skills while also focusing on management. C. When service desk analysts move into management, one of the most difficult tasks they face is managing people who were previously their peers. D. Most often service desk management positions are given to those with management experience in different areas of the company.
As a marketing tool, packaging
A. gives a product a chance to stand out among all the other choices on a store shelf. B. is not very important for communicating to the consumer. C. does little to help promote and reinforce brand image. D. is not something that marketers are involved with. E. is only crucial to a few products, since most products are heavily promoted in other ways.
A(n) _____ cannot distribute dividends to its members.
A. S corporation B. C corporation C. not-for-profit corporation D. statutory close corporation
The first quartile
a. contains at least one third of the data elements b. is the same as the 25th percentile c. is the same as the 50th percentile d. is the same as the 75th percentile