After attending a preliminary planning meeting for the implementation of a health information system, the manager holds a staff meeting to share the exciting features of the proposed system. Which action is the manager taking to support the change process?
A) Instilling fear
B) Initiating chaos
C) Creating urgency
D) Establishing expectations
C) Creating urgency
Explanation: A) The manager is not instilling fear.
B) Explaining the features of the proposed system is not creating chaos.
C) A key first step to managing change well is to bring staff together and explain the new workflows and how these workflows will affect and improve their day-to-day practice. Creating a sense of urgency begins to motivate people so that they understand the need for a new or upgraded system.
D) Explaining the features of the new system is not establishing expectations.
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