The records of a department store show that 20% of its customers who make a purchase, return the merchandise in order to exchange it. In the next six purchases,
a.what is the probability that three customers will return the merchandise for exchange?b.what is the probability that four customers will return the merchandise for exchange?c.what is the probability that none of the customers will return the merchandise for exchange?
What will be an ideal response?
a. | 0.0819 |
b. | 0.0154 |
c. | 0.2621 |
You might also like to view...
Market-based businesses differ from product-focused businesses in that market-based businesses ________
A) focus on products and services B) are providers of solutions C) have a narrow view of customers' underlying problems D) lack a strong customer focus E) lack knowledge of customer usage
Which statement is true concerning connotative meaning?
a. Connotative meaning is the literal meaning most people assign to a word. b. Connotative words help to build positive human relations. c. Connotations exclude the sender's qualitative judgment. d. Connotations involve messages that are implied.
What is the term used to refer to how salespeople are using Web 2.0 tools and social media to sell more effectively?
A. Sales 2.0 B. consultative selling C. adaptive selling D. customer advocacy E. FAB approach
The first step in creating your CVP is ______.
a. persuading customers to purchase your product or service b. persuading customers to sign up for your marketing emails c. uncovering your customers’ contact information d. uncovering what your customer really needs