Explain the procedure component of social media information systems (SMIS) with respect to a user and an organization
What will be an ideal response?
For social networking users, procedures are informal, evolving, and socially oriented. One does what their friends do. Such informality makes using SMIS easy; it also means that unintended consequences are common. The most troubling examples concern user privacy. For organizations, social networking procedures are more formalized and aligned with an organization's strategy. Organizations develop procedures for creating content, managing user responses, removing obsolete or objectionable content, and extracting value from content. For example, setting up an SMIS to gather data on product problems is a wasted expense unless procedures exist to extract knowledge from that social networking data. Organizations also need to develop procedures to manage SM risk.
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Indicate whether the statement is true or false