Providing a coupon for a free meal to an unsatisfied customer on account of a delay in service is an example of
A) service recovery.
B) service failure.
C) fail-safe service.
D) service loss.
A) service recovery.
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Which of the following elements is not recognized on the balance sheet?
A) ?Equity B) ?Expense C) ?Liability D) ?Asset
Breanne was walking across campus to her chemistry lab when she noticed an area that had posters displayed and for sale that was not there earlier in the week. This retail format would be an example of a
A. kiosk. B. store within a store. C. parasite store. D. pop-up shop. E. timed leased agreement.
Effective demonstrations reduce a prospect's resistance to making a purchase.
Answer the following statement true (T) or false (F)
Resting Easy Corp. has a shortage of workers in their manufacturing operation in Kentucky, but has a surplus of people in their CSR center in neighboring Ohio. Which of the following could potentially be used to avoid a labor shortage?
A. Reduced pay B. Work sharing C. Hiring freeze D. Early retirements E. Retrained transfers